Hi,
First post so please be kind.
My wife got a new Clio in Nov 2013. Lovely little car but after 1 week it developed a fault with the Satnav. Everything else was fine with the car.
Anyway, we took it back to the dealer on the 29th Nov and they informed us that it needed some software to be installed and this had been ordered and would be with us within 7 to 10 days.
So we waited and chased only to find that nothing had been done. My wife raised a complaint with Renault UK on 31st Dec 2013. I've just spent the first part of today chasing to see what is happening since it seems nothing has happened to date. I've asked for it to be escalated but have yet to hear back.
So my question is: What more can people suggest that I do?
Thanks
Darrel
First post so please be kind.
My wife got a new Clio in Nov 2013. Lovely little car but after 1 week it developed a fault with the Satnav. Everything else was fine with the car.
Anyway, we took it back to the dealer on the 29th Nov and they informed us that it needed some software to be installed and this had been ordered and would be with us within 7 to 10 days.
So we waited and chased only to find that nothing had been done. My wife raised a complaint with Renault UK on 31st Dec 2013. I've just spent the first part of today chasing to see what is happening since it seems nothing has happened to date. I've asked for it to be escalated but have yet to hear back.
So my question is: What more can people suggest that I do?
Thanks
Darrel